Asana Recovery

Patient Management System

Custom CRM Development & API Integrations

For Asana Recovery, we developed a centralized CRM system to streamline lead management, ensuring efficient patient nurturing and onboarding.

Additionally, we implemented robust API integrations to connect various hospital provider systems and introduced a centralized calendar system, eliminating manual data entry and improving overall data management.

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The implementation of the centralized lead management system significantly enhanced Asana Recovery's ability to nurture and engage patients, improving both care outcomes and operational efficiency.

Client Overview

Asana Recovery is a respected drug and alcohol rehabilitation clinic located in Orange County, California. Dedicated to providing compassionate care, Asana Recovery needed a more efficient way to manage leads, onboard patients, and coordinate with various hospital providers.
Project Goals

Asana Recovery turned to Narrative Frame to develop a comprehensive lead management system that would centralize their operations, streamline communication with hospital providers, and improve the patient onboarding process.

Key Deliverables

1

Centralized Lead Management System

Created a robust CRM system that allowed Asana Recovery to efficiently track and manage leads, ensuring that every prospective patient was nurtured and onboarded seamlessly.
2

API Integration Across Multiple Software Platforms

Developed and implemented robust APIs to connect the various software systems used by Asana’s hospital providers, converging all data into a centralized CRM system.
3

Centralized Calendar System

Replaced Asana’s fragmented calendar system with a centralized solution that automatically integrated data from all relevant channels, eliminating the need for manual data entry.
4

Improved Data Management

Ensured that all patient data was accurately captured and managed, enabling Asana Recovery to focus on patient care rather than administrative tasks.

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Client Achievements

Enhanced Patient Nurturing

The new lead management system allowed Asana Recovery to better nurture both new and prospective patients, improving patient engagement and care outcomes.
Significant Time Savings

The centralized calendar and automated data integration saved Asana Recovery a considerable amount of time, reducing the need for manual data entry and improving overall efficiency.